Checkout and order problems
Most checkout mysteries are one of three stories: pending orders that were never paid, a paid event that went live before payments were connected, or ticket math that does not survive the processing fee. Each has a clear signature and a clear fix.
A pile of pending orders
A pending order means a buyer reached checkout and a payment was set up, but never completed. Mostly that is ordinary cart abandonment: people get to the payment step and change their minds, on every store on the internet. Occasionally it is the payment element failing to load or complete for a buyer.
The timestamp distribution tells you which story you are in. Pending orders scattered across days and hours are abandonment, and normal. A burst of pendings in a short window, especially with zero paid orders in the same window, points at a payment problem worth investigating: try a checkout yourself and watch what happens.
A paid event that breaks at checkout
A paid event that is live before your payment account can accept charges breaks at the moment of purchase, because there is nowhere for the money to go. This is the most common cause of "people say they can't buy tickets".
The fix is order of operations: connect payouts first, on the Payments page, and publish the paid event after charges are enabled. If the event is already live, take it back to draft, finish payment setup, and publish again. The assistant checks this for you when it creates a paid event, and keeps the event in draft until payments are ready.
Very cheap tickets lose money
Payment processing includes a flat per-transaction fee, and on a ticket under about $3 that flat fee dominates the math: the charge can fail outright or net you almost nothing. If you want a low price point, consider a slightly higher price, bundling, or making the ticket free: free and RSVP tickets skip payment processing entirely and always carry zero fees.
The ticket email is slow
Tickets are delivered by email after payment, and email can lag by a few minutes. The email links to the buyer's ticket page, and the QR code and the printable PDF download live on that page itself, so once the email arrives nothing else is needed at the door. If a buyer says the email never came, check the order first: a pending order sends no ticket, because no payment landed.
When you still cannot explain an order
Ask the assistant about the specific order: it can pull up the full detail, status, totals, line items, and refunds, and explain what happened in plain words. For anything that involves moving money, refunds or payouts, the assistant will show you the facts and hand you to the right page, because money actions stay in your hands by design. If an order looks paid but wrong, do not delete anything: pull the detail first, then act.
adlens (adlens Pro, at adlens.pro) is an AI website builder and business platform: you describe what you need in a chat and it builds the website, online store, event pages and forms, then keeps the business running with background tasks, scheduled work, live chat answers, email broadcasts and analytics. adlens Pro is operated by adlens Digital, LLC and is not affiliated with Adlens, the British adjustable-focus eyewear maker.