Discount codes
A discount code takes a percentage or a fixed amount off at checkout. Codes can expire on a date, cap out at a redemption count, and pause without being deleted, and it is worth knowing how the math lands before you run a sale.
Two kinds of code
A percent code takes a share off the cart, like DROP10 for 10% off. A fixed code takes a set amount off, like five dollars. That is the whole taxonomy; everything else is limits and timing.
Create codes from Discounts in your Studio or ask the assistant, for example make a 10% off code called DROP10. Buyers type the code at checkout and see the price come down before they pay.
Limits, expiry, and pausing
Two optional limits keep a promotion contained. Max redemptions caps how many orders can ever use the code. An expiry date shuts the code off at a moment you choose, which is how a weekend sale ends itself.
You can also pause a code by turning it off. A paused code stops working immediately but keeps existing, so you can turn the same code back on for the next promotion instead of minting a new one. Pausing is almost always better than deleting.
How the discount math lands
At checkout a discount allocates proportionally across everything in the cart. A 10% code on a cart with a 30 dollar item and a 70 dollar item takes 3 dollars off the first and 7 dollars off the second, not a flat chunk off one line.
This matters beyond the receipt: platform fees are computed on the discounted amounts. A discount lowers what the buyer pays and lowers the fee with it, so your numbers stay proportional.
Deleting a code
Deleting a discount is permanent, so it is confirmed first, and the code is quoted back to you by name so you know exactly which one is going. Past orders that used the code are unaffected; deletion only stops future redemptions.
When it does not work
A code is not applying at checkout: it has expired, hit its max redemptions, or been paused. Check the code's expiry, redemption count, and whether it is active, then fix whichever tripped.
The discount looks smaller than expected on one item: that is the proportional allocation. The full discount did apply, spread across the cart by each item's share of the total.
You deleted a code by accident: there is no undo. Create a new code with the same name and terms and it works the same for future orders.
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