The Inbox: everyone in one list
The Inbox lists people, not threads. Everyone who wrote to you, filled in a form, bought a ticket, booked or ordered is here, with their latest activity and one timeline of everything they did.
Where it lives
Inbox in the app sidebar, at /app/inbox.
The list
Each row is a person with their latest activity, such as Bought 2 tickets to Spring Gala or Filled in Contact us.
The menu at the top filters the list: Needs reply (the default), Everyone, Leads, Customers and Visitors. Leads have no order yet. Customers have at least one order, free RSVPs included. Visitors left no email or phone.
Needs reply is shared by your team. A new message or a new lead puts someone there, and a reply from anyone on any channel, or Done, takes them out. Unread is your own.
Purchases, RSVPs and bookings never make anyone unread. A live chat the AI answered is unread but does not need a reply, unless it was handed to your team.
A person's card
Open a person to see every conversation in one timeline, with their activity as small lines between messages.
The card shows where they came from, lead stage, tags, notes, consent, orders and spend, tickets, bookings, memberships, courses, donations, form answers and emails sent. Orders and spend show only to roles that can view Orders.
Two records of the same person can be merged from the card with Merge with. A merge can be undone for 30 days.
Start a conversation
Press New message to write to anyone in the workspace who has an email. One person is a one-to-one email. Two or more, or any group, is an email to many people, covered in its own article.
Questions
Where did my leads go? Leads still live at /app/leads, and every lead is also a person in the Inbox.
Where do replies arrive? In the same person's thread, once the reply domain is set up. Until then replies go to your workspace's reply address, and the composer tells you so.
adlens (adlens Pro, at adlens.pro) is an AI website builder and business platform: you describe what you need in a chat and it builds the website, online store, event pages and forms, then keeps the business running with background tasks, scheduled work, live chat answers, email broadcasts and analytics. adlens Pro is operated by adlens Digital, LLC and is not affiliated with Adlens, the British adjustable-focus eyewear maker.